Privacy Policy

Privacy Policy

Privacy Policy

At I GOT ENERGY LTD, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect the personal information you provide when you use our e-commerce shop for food supplements. By using our website, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.

Collection of Personal Information

We collect personal information when you place an order on our website or sign up for our newsletter. The personal information we collect includes your name, address, email address, and phone number. We also collect information about your order, such as the products you purchased and the payment method you used.

Website Analytics Services

At I GOT ENERGY LTD, we strive to enhance your online experience and tailor our services to your needs. To achieve this, we utilize analytics services such as Google Analytics, Facebook Pixel, Hotjar, Microsoft Clarity, and TikTok Pixel. These services help us understand how you interact with our website, allowing us to make improvements for a more user-friendly experience.

  • Google Analytics and Facebook Pixel: We employ Google Analytics and Facebook Pixel to gather data on user behaviour, including pages visited, time spent on each page, and products viewed. This information is collected anonymously and is not linked to any personally identifiable information.
  • Hotjar: We use Hotjar to better understand your needs and optimize your experience on our site. Hotjar employs tools like heatmaps, session recordings, and surveys to collect feedback and analyse usage patterns.
  • Microsoft Clarity: In our ongoing efforts to improve our products and advertising, we use Microsoft Clarity to gain insights into how you navigate our website.
  • TikTok Pixel: We utilize TikTok Pixel for analytics purposes. This tool helps us analyse the effectiveness of our advertising campaigns on TikTok and understand how users interact with our content on the platform.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy, including the utilization of analytics services for the purposes outlined above.

Use of Personal Information

We use the personal information you provide to process your orders and to communicate with you about your orders. We may also use your personal information to send you promotional offers and newsletters if you have subscribed to them. If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the email.

We use the data collected by Google Analytics and Facebook Pixel to improve our website and our advertising efforts. This data helps us understand how our website is being used and to optimise our marketing campaigns.

Disclosure of Personal Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may disclose your personal information to third-party service providers who assist us in operating our website or processing your orders, such as shipping companies or payment processors. These third-party service providers are required to protect your personal information and are not authorised to use your personal information for any other purpose.

We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our legal rights or the rights of others.

Data Security

We take the security of your personal information seriously and take reasonable measures to protect it from unauthorised access, disclosure, or destruction. We use industry-standard encryption technologies to protect your personal information when you place an order or access your account information.

Changes to the Privacy Policy

We reserve the right to modify or update this privacy policy at any time. If we make any material changes to this policy, we will notify you by email or by posting a notice on our website. Your continued use of our website after any such modifications signifies your acceptance of the updated privacy policy.

Contact Us

If you have any questions or concerns about our privacy policy or how we use your personal information, please contact us at [email protected].